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</html>";s:4:"text";s:9851:"<br>It’s a good way to start a connection with them and even to try to sell them other related products. <br> <br>You may want to use this to your advantage if you think the price might seem too high to them. Adjectives describing personality characteristics, Useful Language – Dealing with Complaints, All content © 2012 English with Jo - Privacy Policy. How to Talk to a Client. <br> <br>The trickier the situation, the more difficult it can be to find the right things to say in English, so having some phrases already memorized is really helpful. How do you feel about automated call systems where you speak to a machine rather than a person? Talk to them and find out what their needs are, and more importantly, what their wants are. 0000006434 00000 n
 Once the customer has made up their mind and is willing to buy a product, you have to discuss the terms of payment. Download:  This blog post is available as a convenient and portable PDF that you 6. (catalog price, agreed price, advance payment), 4. Customer (annoyed): Sorry, I’m a bit busy right now…. Closing is very important in sales. Meaning: Regular maintenance (upkeep) or repair of products. After-sales service may be offered by the manufacturer (company who makes the product) or supplier (see below), during and after a warranty (guarantee, see below) period. This is the preparation material for an English conversation lesson about customer service. Cold calling is usually seen as a difficult sales technique because many people dislike being disturbed. She works in a bank, but it’s not her job to talk ___ into taking loans. <br> <br>0000027523 00000 n
 Ask searching questions to determine what the customer likes and needs. What happened? Whether they have to pay in advance (before they get the product). “This company gave us the lowest quote, so we chose them.”. What for? “We bulk-buy office supplies because it’s a lot cheaper.”. <br> In order to close a deal, you need to help the customer make a decision. Meaning: A product’s ability to deliver performance for its price. When dealing with customers who have purchased faulty goods from you, you have to try to put yourself in their shoes (imagine yourself in their situation) so that you can be truly helpful. %PDF-1.4
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 “We couldn’t afford a washing machine at that point, so we paid for it in installments.”. Meaning: The price at which a manufacturer suggests a product should be sold. So by being brief, you actually show them you respect them and the time they give you. But you may want to use this word with your sales team, or you may come across it when researching the market. Now use the key below to check your answers. “Guarantee” means almost the same thing as “warranty,” but “guarantee” is a bit wider in meaning. <br> <br>0000041542 00000 n
 Meaning: The amount of goods or services sold by a company in a specified period. And so will your sales! Your sales target is your personal mission (assignment), and you should think of it as a motivation to sell more. The first one gives you 30 handy words and phrases you absolutely must know. Everybody loves free stuff! (complimentary gift, recommended price, sales target), 5. <br> <br>“They submitted the invoice late, so I assumed the product wouldn’t arrive on time.”. To increase sales volume, a company must make sure its salespeople are motivated and take care of a lot of other essentials like a marketing plan, advertising and customer care, to name just a few. Meaning: A lowering of the price of goods. <br> <br>Meaning: Defective goods, imperfect products. <br> <br>You’ll never actually call a potential customer a prospect when you talk to them. Meaning: A written assurance that a product will be repaired or replaced if it breaks down. Price reductions almost make products sell themselves. a) I know you’ve been a customer for a long time and your loyalty is important to us. Meaning: The price shown for a product in a catalog, before any money is taken off or added (the cost of packing and shipping, for example). What is the level of customer service like in banks/ in fast food restaurants/ from phone companies/ from utilities/ from transport companies/ from airlines in your country? How long the buyer has to pay the amount due. After the service I received last weekend, I have been put off ever shopping there again! It’s good to have a sales pitch, but pay attention to your voice. 0000001578 00000 n
 This is a word all customers want to hear. “Jack was very good at presenting products, but he simply couldn’t close a sale.”.  <br>Do you have trouble with English during business video calls? “As an inexperienced employee in an advertising agency, it can be difficult to get new clients.”. Meaning: To purchase something and pay for it later, normally with interest (extra paid for the money loaned). However, some customers who are normally willing to spend more can become suspicious if a product is too cheap. Meaning: To send or give a bill for a purchase. All you have to do is tap or click on one of the words in those subtitles to get more information. “We offer a two-year guarantee/warranty for this phone.”, “I guarantee the weather will be fine tomorrow.”. Potential customers, that is. Even more importantly, if you say all the right words in English, you can increase your target audience (the people who can possibly buy your products). 8. (price/quality ratio, faulty goods, sales target). How does customer service in your country compare to other countries you have been to? Customer: I’m really disappointed with this product! “She was so price conscious that she kept looking for the best deal until the product wasn’t available anymore.”. At this point, you’ll have to emphasize the best qualities of the product. “I usually buy a lot on credit because I tend to shop on impulse (without planning on it).”. Meaning: A product or service that is offered to customers for free for a short period of time so that they can try using it. “Salespeople can identify prospects by direct mailing, emailing or cold calling.”. Which types of businesses do you think have the worst customer service? <br> <br>Customers buy products and more tangible services (like a bank account, an insurance policy or a vacation). You can use the following two introductions for that. Meaning: A product bought or offered for sale at a much lower price than is expected. Words are a great tool for convincing someone to do business with you (and not your competition). If there’s warranty coverage, helping them will probably be easier. You can depend on them to provide quality service. We also participate in other affiliate advertising programs for products and services we believe in. Here are a couple ways to start: You can maximize the time they give you by being brief. A quote or quotation is a formal document that you can give to prospective (possible) customers to inform them about the price you can offer. But you may want to use this word with your sales team, or you may come across it when researching the market. People can often be talked into buying on credit, especially when you’re selling expensive products that are still very good value for money. Knowing what to say, how to say it and when to say it can put you at the top of your sales team. �[\�֘$��2M"�YaR����PS!G��&/��~���F�[��A�E�. If you are interested in watching fun, relevant videos and practicing language actively in the process, be sure to create a FluentU account and try it out on your computer, iOS or Android device! Customer service is providing a service to customers before, during and after a purchase. In our present world where the customer is a king, where Customer is First, where you can choose to deal with a company, or another one, competition rules the markets.Consumers like to be shown interest and to be sure their satisfaction and well-being are taken into consideration. You’ll want to present it as a good “price/quality ratio” (see below), and not just as something cheap. So phrases like: ‘I’m off to a conference, okay, bye’, ‘Hang on a moment, I’ll put you through’ are perfectly acceptable, as long as the overall tone of your voice is polite and friendly. <br> <br>Customer: I’m not sure if this is the product I want. They want to make sure they get the best deal, but that doesn’t always mean the lowest price. <br> <br>“A free trial was available for that laptop. If a buyer accepts the quote, this represents an agreement to buy the product. (clients, customers, prospects), 2. Customers like being given discounts from the catalog price. I want it replaced for free right now! Have you ever received bad service in a restaurant? What makes you annoyed when you are receiving a service? No matter what line of work you're in, if you deal with clients you need to maintain a professional attitude and demeanor at all times. You have to talk a lot. You have an informed customer who will probably be buying from somewhere else. <br> <br>They may consider it not good enough for them. 0000027892 00000 n
 <br> <br>“This product has such a good price/quality ratio that I simply have to have it.”, When customers are not immediately drawn to a product because it’s on sale, the card you must play is the price/quality ratio card (you can count on this argument). Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Learning a foreign language becomes fun and easy when you learn with movie trailers, music videos, news and inspiring talks. These may include: “The sales target was so high this month that nobody in the team managed to reach it.”. 0000001245 00000 n
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